What should I do if the lock is not working properly? If the door is open, leave it open and call Champion Safe’s customer service 801-377-7199.
How do I reset my lock to a special combo? If your safe has an electronic lock please see the LaGard or Sargent & Greenleaf operating instructions. If your safe’s lock is mechanical contact your dealer or a local locksmith.
How can I tell if my electronic lock battery is getting low? LaGard and Sargent & Greenleaf electronic locks have low battery warning indicators. If the lock battery is dead the combination will not be affected. When possible, replace the lock battery with the door open. Try the combination several times before closing the door near the door bolts.
What if the safe’s door will not shut? The door bolts could be extended into the locked position or something is contacting the door. If the door bolts are extended re-dial the combination and retract the door bolts rotating the door handle clockwise. It may be necessary to depress the bolt detent lever located midway up on the hinge side of the door near the door bolts.
If the safe’s handle is loose, how can I tighten it? The handle hub has a set screw that can be tightened with a 7/32” or a 1/4” Allen wrench. To prevent paint damage place a piece of cardboard between the Allen wrench and the door.
What if I lose my combination? A record of your combination is kept on file at the Champion Safe’s main office. Contact Champion Safe at 801-377-7199.
Where is the best place to put my safe? All home situations are different. We find people will use the safe more often if it is placed near a main bedroom location or an office or den.